About Me
David Mitchell
I thrive in complex, ambiguous Research and Design environments leveraging AI-infused processes in advanced product organisations. I'm drawn to industries on the brink of disruption, where there’s opportunity to raise the quality of Customer experience defining the next wave of innovation.
Experienced within agencies, start-ups to enterprises, I simplify complex challenges into clear, high-impact solutions that align with business goals and deliver measurable ROI. I’ve held four product leadership roles, successfully launching products with cross-functional teams and established effective organisation wide changes in fast-paced, agile environments.
I combine user-centered design, technical insight and systems thinking with business strategy, leveraging emerging technologies to move beyond traditional product deliverables and shape future-facing solutions.
Sky
Design Leadership within CoE CX
• Directed digital experience strategy across key consumer platforms
• Translated commercial strategy into scalable, high-performing customer journeys
• Delivered measurable impact across acquisition, engagement, and retention
• Partnered cross-functionally to align design with technology, brand, and revenue priorities
• Strengthened design maturity through improved systems, governance, and operational clarity
Castor
VP, Head of Design
• Led the transformation to a product design–led organisation focused on decentralising clinical trials globally
• Member of the Senior Leadership Team during $45M Series B growth phase
• Built and led design and research and content functions
• Owned end-to-end product strategy and experience design across the ecosystem
• Established new operating models grounded in agility, customer-centricity, and cross-functional cohesion
• Elevated design to a strategic driver of business growth and innovation
Bullhorn
Global Manager of UX
• Responsible for UX and research across a $400M global product portfolio
• Led end-to-end transformation of core platform and integrating acquisitions
• Scaled design impact as a strategic business function
• Drove cultural shift toward customer-centric innovation
• Integrated research and experience strategy into global product delivery
Invenias
Founding Designer
• Led UX from inception, launching five products to market
• Built one of the most advanced executive search ATS/CRM platforms globally
• Played key role in product growth leading to acquisition by Bullhorn
Early Career
Creative Agencies, 10 Years
• Designed digital products .com websites for Sky, Avis, AXA, Carlsberg, Pepsi, and IBM
• Delivered commerce platforms, campaign sites, mobile apps, and social content
• Collaborated on high-profile campaigns involving global talent including Beyoncé and Sir David Beckham
My skillset
Strategy
• Leadership and consultancy
• Holistic vision and tactical delivery
• Stakeholder management
• Critical thinking and problem solving
• Transformation AI initiatives
• Talent mobilisation and mentoring
• Product management and support
Research
• Discovery, synthesis and validation
• Contextual inquiry
• SME and user interviews / workshops
• Requirements and insights gathering
• Qualitative and quantitative research
• Service design & blueprint development
• Usability evaluation and optimisation
Craft
• End-to-end design and delivery
• Product and service design
• User experience design
• Interaction design
• Scalable design systems
• Journey mapping and process flow
• Prototyping and testing
Press & Recognition
I’ve been lucky enough to work with brilliant people, great teams and awesome brands. My work has been recognised by highly acclaimed press around the world, including the few listed below.
Speaking & Events
On occasion, I can be heard speaking at industry events on AI, product innovations, design leadership and user experience.
Free time
When I’m not designing or tinkering with with AI tools, I’ll be jumping down mountains on my bike, spending quality family time, snowboarding off piste or fostering my new love/hate relationship with golf.
